How do I redeem my e-gift card?

To watch a video on how to redeem your e-gift card, please visit: https://help.tangocard.com/s/article/How-do-I-use-my-Reward-Link  

If you need any help or have any questions about your eGift card, you can contact Tango Rewards customer service at cs@tangocard.com or 1-877-558-2646 (Monday to Friday 6AM to 5PM PST).

Things to keep in mind: 

• If you received your Tango e-gift card and redeemed a specific vendor but want to change to a different vendor, unfortunately you can’t. Once a Reward Link is redeemed, you are unable to exchange or return gift cards, as stated during the purchase process. This includes changing the currency or region for the gift card in question.
• Please note that the gift card never expires. Also, the gift card is completely transferable, so if you decide you cannot use the card at all, you can forward it to a friend or relative as a gift for them to use.

1. Once your blood draw is processed (this can take up to a month), you will receive an email from noreply@tangocard.com  

• • If you cannot find the email, please search your email inbox for the term “ADNI” or “Tango” and see if it appears (it may have accidentally gone to your spam/junk folder). If you can’t find that original email or believe you deleted it, please email us at help@adni4.org or call us at +1 888-299-2364 

2. In the email, click on the redemption link. You will be redirected to the Tango Reward Link center.

• • Your total reward balance is displayed at the top. This balance can be split up and redeemed for multiple gift cards, across multiple vendors if desired. 

• If you are a participant residing in Canada, you should select the country and currency of your choice in the filter and choose from gift card vendors available in Canada.

3. To redeem, click on the desired vendor(s). 

• Note: Gift card vendors may have pre-determined denominations they will distribute or an open ended input field where one can specify the value to put towards the gift card. The value of the gift card will be taken from recipient’s reward balance. A recipient cannot select a value that exceeds their remaining balance.

Predetermined values: 

Open-ended input field: 

4. Once you have chosen your e-gift cards, click on “Checkout” if you are done or click on “Add to Cart” if you would like to continue adding more gift cards. 

5. On the checkout page, input your first and last name and your email address. After confirming the information, click on “Review & Complete My Order”. 

6. Make sure to check the box next to the statement: “I understand that my order is non-refundable and is subject to the Terms of Service and Privacy Notice” 

7. Click on “Complete My Order”. 

8. You will see an order confirmation next. 

9. Your e-gift card will be sent via email confirmation. 

• In the email, you can see the Reward Redemption information. 

10. Clicking on the redemption link will take you to a page where you can use your e-gift card! 

11. Please note that select vendors will provide you with a security code via email to unlock your reward on their website. You can copy the security code, click the redemption URL, and paste the security code. Then, your reward code will be available for you to use.

12. Copy the security code by right clicking on your mouse and clicking "Copy". You may also use "Control" + "C" or "Command" + "C" on your keyboard.

13. Click "View reward credentials" when you would like to use your reward. You will be asked to enter your security code. Then, you may paste your security code by using "Control" + "V" or "Command" + "V" on your keyboard.

14. Now, it will reveal your reward credentials, which are your card number and PIN. You may click the overlapping square icons next to each number to copy them for easy access and use.